The following is an excerpt from a longer letter that we received from Arthur Andrew Medical. It was written by Justin Marsh, the President and Owner of Arthur Andrew Medical, the makers of Neprinol.
"Upon further investigation, we discovered Serracor-NK was being made to directly compete with our enzyme formula, Neprinol. Two of the main ingredients of Neprinol are the enzymes Nattokinase and Serrapeptase, which were only available as a blend marketed under the tradename SEBkinaseTM, when we sourced our ingredients from Specialty Enzymes, in Chino, CA...whose parent company resides in India.
The benefit of having these two enzymes mixed together in a blend is of little consequence to the effectiveness of the overall formula...there is just novelty in the fact that the blend is trademarked. It is easy to distinguish the quality of enzymes simply by testing them for activity.
We voluntarily quit buying SEBkinaseTM due to sub-par customer service and inconsistencies in quality from Specialty Enzymes. Specialty Enzymes' products were also overpriced, and their President insisted on continually raising our prices. Arthur Andrew already empathized with its customers, and refused to extend these price increases to them during a recession.
Another quality issue that Arthur Andrew encountered, was that Specialty Enzymes was also particularly secretive about their quality control and testing methods. As a customer, we demand to know exactly what we are getting in our products. We found it especially difficult to provide quality control paperwork that is required for customs in many countries like Canada and Australia. Specialty Enzymes complained constantly when asked to fill out simple quality forms, something that our other vendors provide us with regularly.
As a leader in the enzyme industry, Arthur Andrew Medical will continue to strive to improve our products as advances in research and technology are continually being made, and will advise our clients as much to avoid any misrepresentations by competitors."
At Southwest Nutraceuticals, we know it's our job to keep our customers informed with any new information that we obtain regarding the products that we carry. If you have any more questions or concerns, you can contact us at 1-800-959-8872.