Our Return Policy
Clearance Items:
All clearance item sales are final.
Unopened (resalable) Items:
Unopened products (excluding clearance items) may be returned for a refund, less any shipping charges, as long as we receive some form of contact from you within 30 days of the invoice date. Southwest Nutraceuticals does not reimburse shipping expenses for returned products.
Opened (Non-Resalable) Items:
Southwest Nutraceuticals is a distributor of the products we sell, not the manufacturer. Because of this, opened products are not returnable at any time.
*All products after 30 Days of the purchase date will not be accepted. All returns are subject to management review.
International Returns (Anything outside of the United States):
As of MARCH 1, 2009 we WILL NOT accept returns or issue credits for products shipped outside of the United States for any reason. Those reasons include:
- Package unclaimed by customer
- Delivery refused by customer
- Customer unable or unwilling to pay Customs fees and taxes
- Package is rejected by Customs and returned to us
- Any other reason
Nutritional products need to be stored at proper temperatures. The conditions in which a package has traveled when returned to us cannot be known, and therefore the product can not be restocked and must be destroyed. Please choose your products carefully and read all available information on the website, including the list of ingredients. Please also read our information about Customs clearance. It is your responsibility to determine if your package will be accepted by your country. We will help you as much as we can, but we have no control over what happens with your Customs or delivery service.
Send all return packages to:
Southwest Nutraceuticals Receiving
c/o Partner Warehouse
1002 E. University Dr.
Suite 101
Phoenix, AZ 85034
